RETURNS
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Given the nature of the Marketplace - involving several 3rd party vendors - Discover Lillooet cannot offer refunds. We offer a 2 day guarantee which means that if you would like to return your order, you must do so within 2 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at discoverlillooet@gmail.com. Please note that returns will need to be sent to the following address:
Box 382, Lillooet, BC, V0K1V0, Canada
If your return is accepted, we’ll arrange a pick-up/drop-off for your order. Once received, we will send you refund confirmation.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
You can always contact us for any return questions at discoverlillooet@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at discoverlillooet@gmail.com.